Shipping policy
1. Where we deliver
We currently deliver across the Western Cape.
Everything is cut to order in Knysna and travels in a cold chain, so we would rather deliver well to one province than badly to the whole country. We will open other provinces when we can do it properly.
If you are outside the Western Cape, email onlineordersgreeffs@gmail.com and we will let you know when we reach you.
2. Delivery zones and cost
| Zone | Where | Delivery |
|---|---|---|
| Garden Route | Knysna, Sedgefield, Plettenberg Bay, George | Free on orders over R1,500. Below that, R100. |
| Rest of the Western Cape | Including Cape Town, the Winelands, the West Coast, the Overberg and the Karoo | Free on orders over R2,500. Below that, R250. |
[Minimum order value: R___ , if any.]
Delivery is charged at checkout once you enter your address.
3. Order cut-off and delivery days
Order by Wednesday at 5pm for delivery the same week.
Orders placed after 5pm on Wednesday go out on the following Monday. We hold them deliberately. Sending meat out late in the week means it sits in a depot over the weekend, and you would get meat that has spent longer in transit than on the block. Monday dispatch means the freshest possible arrival.
- Same-week orders: dispatched [day], delivered [day / day range].
- After cut-off: dispatched the following Monday, delivered [day / day range].
You will get a dispatch notification with tracking when your order leaves us.
Public holidays shift these days. We post the changes on the site and by email over December and Easter.
4. How your order travels
Every order is cut, vacuum-sealed and packed the day before dispatch, then sent chilled or frozen with [courier name] in insulated packaging with coolant.
Packaging is built to hold temperature for the full transit window. It is not a fridge. Please unpack and refrigerate or freeze your order as soon as it arrives.
5. Fresh or frozen
Some of what we sell travels fresh and some travels frozen. Which one you get depends on the cut, the season, and how far your order has to go.
- Where an item is always sold frozen, we say so on the product page.
- Items that are cut fresh may be frozen for transit, particularly to addresses further from Knysna. Freezing meat that has just been cut is the best way to get it to you in good condition, and it is what we would do with our own.
- Everything is vacuum-sealed and blast-frozen or chilled before it is packed, never frozen slowly in the box.
Meat arriving frozen when the product page did not promise fresh is not a fault. If you specifically need an item fresh, say so in the delivery notes at checkout or ask us before you order, and we will tell you honestly whether we can do it to your address.
Whatever state it arrives in, refrigerate or freeze it as soon as you unpack.
6. Receiving your order
Someone needs to be there. Meat cannot sit at a gate in the sun.
- Give a delivery address where somebody will be available during working hours. A work address is often easier than a home one.
- Use the delivery notes field at checkout for gate codes, complex access or safe-drop instructions.
- If you ask us to leave the order without someone present, the cold chain becomes your responsibility from that point.
Check the parcel before the courier leaves. If the packaging is torn or leaking, or the contents are visibly warm, refuse the delivery and tell us the same day. We will replace it in full at our cost. See our Returns & Refund Policy.
7. If a delivery cannot be completed
If nobody is available and the courier cannot leave the order safely, it returns to the depot. In most cases it cannot be redelivered, because the cold chain has been broken, and we are not able to refund an order that fails for this reason.
Where a delivery fails through our error or the courier's, we replace it in full at our cost.
8. Collection from our shop
You can collect from our Knysna shop free of charge, if that option is offered at checkout.
45 Waterfront Drive, Knysna Monday to Friday 8am to 5pm · Saturday 8am to 1pm · Closed Sunday
We will let you know when your order is ready. Please collect within [number] days — we hold it cold, but we cannot hold it indefinitely.
Collection in Sedgefield is by arrangement only and is not offered at checkout. If you would like to collect there, contact us before you order and we will tell you whether we can do it.
9. Whole and half animals
Whole and half animals are cut to your specification and take longer. We will agree a cutting and delivery date with you directly once your order is placed. The standard cut-off above does not apply to these orders.
10. Questions
Email: onlineordersgreeffs@gmail.com WhatsApp: 072 523 8136 Phone: 044 382 2607